Refund Policy

Transparent and equitable refund terms for your comfort

Overview

We at CreativeIdeasPlatforms recognize that plans may change, and we aim to offer clear and straightforward refund policies. This document elaborates on the conditions when refunds might be provided for yacht charter services.

Before securing a reservation, carefully peruse this policy. When you reserve a charter with CreativeIdeasPlatforms, you consent to these stipulations regarding refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Entitled to: Complete refund minus processing costs

Processing Duration: 5-7 business days

Processing Charge: €50 for credit card payments

Requirements: Must be applied for in writing through email or phone communication

24-72 Hours Before Charter

50% Refund

Entitled to: Half of the total charter expense

Processing Duration: 7-10 business days

Processing Charge: €25 subtracted from the refund amount

Requirements: Cancellation must be legitimate; administrative expenses are considered

Less than 24 Hours Before Charter

No Refund

Entitled to: Refunds are not available

Exception: Situations of emergency might be taken into account

Option: Charter credit could be provided at the discretion of the management

Requirements: Proof is necessary for emergency claims

Weather-Related Cancellations

Our Weather Guarantee

Safety stands as our utmost priority. If the charter conditions are deemed hazardous by our certified captain, we offer various alternatives:

  • Full Refund: Issued if rescheduling isn't feasible
  • Reschedule: Transfer your charter to an available date without extra charges
  • Charter Credit: A voucher valid for a year from the initial charter

Weather Assessment Process

Our evaluation of weather involves:

  • Analyzing wind magnitude and orientation
  • Wave stature and oceanic conditions
  • Visibility and forecast precipitation
  • Maritime advisories and cautionary notifications
  • Safety assessment from our professional captain

Decision Timeframe: Decisions regarding weather cancellation are made at the latest 4 hours prior to the scheduled departure.

Medical Emergency Refunds

Emergency Situations

We understand the unpredictability of medical emergencies. Qualified conditions for special consideration include:

  • Sudden medical conditions or injuries necessitating hospital stays
  • Immediate family bereavements
  • Urgent military deployment or recall
  • Legal obligations such as jury service or court subpoenas
  • Natural disasters impacting travel plans

Required Documentation

The following records are needed to process requests for refunds due to emergencies:

  • Official medical documents or hospital attestations
  • A death certificate if relevant
  • Authorized military instructions
  • Legal summons or jury notifications
  • Emergency proclamations or travel recommendations

Processing: Requests for refunds based on emergencies will be addressed within 3-5 working days after receiving the required documents.

Operational Cancellations

Technical Difficulties

If the vessel allocated to you encounters irreparable mechanical issues:

  • Substitute Ship: We will endeavor to assign a similar substitute
  • Full Refund: Issued when no adequate substitute is found
  • Partial Refund: Provided if the substitute ship features different rates
  • Recompense: Additional compensation may be furnished for inconveniences

Crew Availability Issues

In the uncommon event that certified crew becomes unavailable:

  • Efforts will be made to arrange another crew
  • Full refund if the charter cannot advance
  • Options to reschedule with no additional fees

Refund Processing

Method of Refund

All refunds will be reverted via the original payment mode used during reservation:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 working days

Processing Fees

Credit Card Expenses

A €50 cost for cancellations more than 72 hours before the event

Banking Fees

There's a €25 fee for all bank transfer returned funds

International Operations

Extra fees may be applied to international refunds

Charter Credits

Issuance of Credits

In specified scenarios, charter credits might be granted as an alternative to refunds:

  • Cancellations at short notice (less than 24 hours)
  • Cancellations due to weather
  • Voluntary alteration requests
  • Operational hiccups

Terms for Credits

  • Validity Period: 12 months from the date of issue
  • Transferability: Non-transferable to other individuals
  • Amount: Equivalent to the full charter cost excluding fees
  • Utilization: Applicable to any upcoming charter
  • Expiry: No extensions beyond the 12-month period

Partial Service Refunds

Disruptions During Service

In the event that your charter is disrupted or ends earlier because of our control:

  • A refund proportional to the unspent time
  • A voucher for your next charter of the same value
  • Complimentary services or improvement

Delays Caused by Guests

If a charter concludes prematurely because of the actions or safety infractions by guests:

  • No rebate for the time remaining
  • The total amount stays payable
  • Possibility of extra charges

Resolution of Disputes

Should you contest a decision on refunds, you may:

  • Demand a reassessment from our management
  • Submit supplementary proof or data
  • Look for a resolution through consumer advocacy entities
  • Explore legal avenues within the scope of the law

Procedure for Refund Applications

Step 1: Reach Out

Forward your application for a refund through:

Step 2: Furnish Details

Enclose the following in your application:

  • Confirmation code for your reservation
  • Date and time of the charter
  • The grounds for discontinuation
  • Supportive documents (if needed)
  • Your preferred mode of refund

Step 3: Evaluation and Execution

Our representatives will acknowledge your claim within a day, weigh it against our policy, deliver the outcome within two days, and carry out sanctioned refunds in the designated time frames.

Vital Information

  • All refund applications need to be stated in written form
  • Refunds will be managed in €, irrespective of the original payment currency
  • Acquiring travel insurance is fervently encouraged
  • This policy may be amended given a 30-day notice
  • Refunds are subjected to governing taxes and laws

Contact Details

For inquiries related to refunds or to submit a request:

Refunds Department
CreativeIdeasPlatforms Maritime Solutions Ltd.
Marina Point
Hamburg 20459
Germany

Telephone: +49 40 99999
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: August 21, 2023

Our refund policy aims to be equitable and explicit. We encourage detailed review of these terms prior to booking and invite any inquiries you may have.